Refund policy
Returns Policy
We offer a 14 day exchange or credit note if the purchase has been made online and a 7 day instore return policy.
To be eligible for a return, the item must be unused, with price tags in place along with proof of purchase - e.g a receipt.
We are not required to provide a refund or replacement should you change your mind.
You can choose a refund or exchange if an item has a fault. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• does not do what we said it would, or what you asked
for and can’t be easily fixed.
If the problem is not major, we may offer to repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.
Several types of goods are exempt from being returned. Perishable goods such as incenses sticks, candles, refresher sprays, melts, smudge sticks, essential oils, and other aromatic products.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@trendindoor.com.au
Sale items (if applicable)
Only regular priced items may be returned, sale items cannot be returned due to change of mind after 14 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@trendindoor.com.au and send your item to: Shop 4a Mount Milman Drive, Smithfield Queensland AU 4878.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Shop 4a Mount Milman Drive, Smithfield Queensland AU 4878.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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